Polaroid Reviews

Ordered a Bluetooth Printer to be shipped to my business address but instead was delivered to DHL collection point. Their customer service agents were dismissive and extremely unhelpful.

Bought very nice looking sunglasses, however after a few weeks of usage the glass coloring went off and the glasses look bad.
Therefore nice look but bad quality.
Also customer service is not good.

I had a great Customer Service from polaroid.eu!
As the package did not arrive at mine due to DHL Germany not giving me any delivery notice, the polaroid customer service was a great help and gave me an overall very good experience! Will recommend

Bought a Polaroid tv for my daughter less than a year ago pictures gone can only hear sound.I can't find my receipt so think im stuck with a broken tv my daughter is devastated.Don't think asda will do anything without a receipt

I knoe this is diffrent but i bought polaroid batterys for a lantern and sat in my room one day and herd this small bang and batterys exploded pls becareful and do not purches as theres potassium hydroxide and can harm skin

I have never seen such chaos and incompetence in any company
I bought a camera, strap and film kit from uk.polaroid.com
I paid, the orders were processed
free delivery, no additional fees
A courier comes with a parcel and says that I have to pay 42 pounds, because as it turned out, no English side but the parcel was sent from the Netherlands and I have to pay customs
There was no information when ordering about additional charges
Of course, I did not accept the parcel because it was cheating the client
I've been fighting for my money back for a month anyway
Polaroid client service is the worst chaos and incompetence
they deceive customers

My tv is 18 months old an this morning it's stopped working an only had 1 year manufacturers warranty. Won't b wasting my money on another one that's for sure time to buy a Samsung I think

bought a zink polaroid printer. zink paper is relatively pricey for its quality. the printer is harder to nagivate compare to the fujifilm one. it takes lots of time before you can print a picture. quality of photo is MEH. as well

Well what can I say !!! The service is appalling. I was never told about duties and
This was coming from Netherlands. Polaroid UK means UK right ?? After emailing them god knows how many times, just an email back saying nothing we can do !!!. This was ordered on 6th January and still no sign of delivery even though courier emails every day to say out for delivery but nothing. Polaroid needs to up their game and be more clear on their website re duties. Really bad service and would never order from them again

VERY POOR - AVOID AT ALL COSTS!
I am very annoyed because this website is specifically titled Polaroid UK and they do not make it clear at all that the items are coming from the Netherlands. This could be seen as intentionally misleading, they only mention this in one of the help pages - not on the product pages or at checkout at any stage. I received a very heavy (31.5%) import fee invoice which I was not expecting. I would never have ordered from them had they made it clear it was from outside of the UK.
I received an email stating there is a problem with my delivery (was due today) with no actual information, just passing the responsibility to me, telling me to contact the courier and sort it out.
I am extremely disappointed with the entire experience so far and have not even received the item yet. At every stage they have let me down.
I do not like leaving negative reviews but felt I had to warn people about this company - from my experience I would advise never ordering from them.
I have contacted them to give them the chance to explain and resolve the issues but I do not have high hopes. I will change my review if and when actions are taken.
The reply below is a good example of how poor their service is - they haven't actually acknowledged anything I wrote. Avoid, avoid, avoid!

After buying appliance, found assembly difficult. Screws ill fitting in the base of stand. Forced it together anyway. Now two days later. TV constantly searching for an internet connection to view Freeview TV. Not got the internet. Worst appliance ever purchased in over 50 years!

Would not give 1 star. Poor customer service and no resolution given to faulty product experience.